In a strategic move to bolster its customer service network, Tata Motors, the leading player in India’s commercial vehicle market, has recently inaugurated a new commercial vehicle spare parts warehouse in Guwahati. This sprawling facility, spanning over 1 lakh square feet, heralds a new era of efficiency and accessibility for commercial vehicle owners across the region.
The facility, boasting advanced digitalization and safety protocols, is poised to revolutionize the spare parts supply chain for Tata Motors’ entire commercial vehicle portfolio. Through streamlined warehouse processes, the company aims to deliver faster turnaround times and seamless availability of spares at Tata Authorized Service Stations throughout the North East.
Partnering with Delhivery, India’s premier logistics services provider, Tata Motors leverages state-of-the-art technology-enabled warehousing and transportation solutions. The warehouse is equipped with cutting-edge storage systems, including gravity spiral and vertical reciprocating conveyors, catering to diverse storage needs. Moreover, a dedicated section for handling medium and heavy vehicle body parts ensures operational smoothness.
Vikram Agarwal, Head of Spares and Non-Vehicular Business at Tata Motors Commercial Vehicles, expressed, “The inauguration of the new warehouse in Guwahati underscores Tata Motors’ unwavering commitment to customer satisfaction. By ensuring easy availability of spares and smarter inventory management, this facility will elevate service quality and enhance vehicle uptime in the region. It’s a significant step towards optimizing logistics and bringing us closer to our customers in the vibrant North East.”
Tata Motors is renowned for its comprehensive range of cargo vehicles and mass mobility solutions, spanning from sub-1-tonne to 55-tonne cargo vehicles and 10-seater to 51-seater mass mobility solutions. With a network of over 2500 touchpoints manned by trained specialists, the company reaffirms its dedication to quality and service excellence. Access to Tata Genuine Parts further solidifies its commitment to reliability and authenticity.
